One of the strange truisms of any organization, whether public or private, is this: the workers at the bottom and middle of the organizational chart are generally good and compassionate individuals—but the people at the top are total jerks. Think about any business, school, or government entity around. Those who daily interact with the customers, students, and citizens are typically kind people who derive both pleasure and self-esteem from being helpful and friendly. One does, of course, sometimes run into unhappy clerks who get a thrill out of abusing their minuscule bit of power (probably because their lives outside of work are not all that wonderful), but they are the exception rather than the rule. For the most part, people working at the lower levels of any organization find that behaving pleasantly makes their own workdays more bearable. However, those Read more